Curriculum Vitae
(C.V.)

What I Have Done As A

Account Manager

Worked closely with the sales team maintaining a continuous knowledge of project status and identified potential issues and/or opportunities within or related to the project.
Advocated for client needs internally, within the management, switching between technical, business and relationship issues seamlessly.
Provided two-way communication between the client and team, achieving strong team representation and setting proper client expectations.
Discussed marketing strategies with clients promoting and leveraging customer-generated content for online and offline channels.
Reported to management providing regular input on all account activity, including status and call reports on a weekly basis.
Provided partnership support, project management and tactical assistance for the execution of client marketing promotions.
Ensured that all processes and procedures were completed, quality standards were met, and that projects were profitable.
Consulted with clients to define key ROI measurement metrics that align to marketing strategies and plans.
Understood the company capabilities and service, and effectively communicated all offerings to the client.
Dealt with client issues in an efficient manner, informing the management of any problems that arose.
Developed and owned the client relationship through phone contact, web meetings, email and on-site travel.
Handled client communications, conflict resolution, compliance on client deliverables and revenue.
Searched for opportunities for account growth and new business, involving the management support.
Reviewed all major deliverables to ensure quality standards and client expectations were met.
Communicated the client's goals and represented the client's interests to the team.
Owned the contract and contract renewals for new work for an existing client.
Approved change orders, invoices, and collected payment when needed.

Sales Representative

Prospected, approached, qualified, presented, closed sales, and obtained referrals from existing clients; facilitated sales presentations and interacted with existing and prospective customers.
Developed extensive database of potential clients; followed up on referrals and leads; generated new accounts and serviced existing customers to promote company's products.

Contact Information:

(416) 925-8858

bahman@canaglobe.ca

Toronto, Ontario (CANADA)